Chief Information Officer – CMC Energy Services – Fort Washington PA
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The CIO will provide technology vision and leadership as a member of CMC’s Senior Leadership Team. The CIO leads strategic planning, oversees implementation and maintenance of the information technology and data security, and works closely with business leaders across the company to support innovation and growth at CMC. Areas of responsibility include the full range of information systems, infrastructure, and cloud management activities. This includes leading organizational-wide efforts to implement cost beneficial enterprise-wide technology solutions that will drive customer engagement by embracing data driven, customer tailored technologies and introducing innovation to the way CMC operates through automation.
This role reports to the CEO and is responsible for building and managing a highly motivated, high functioning technology team. This includes implementing the appropriate level of process and controls to ensure the efficient delivery of IT services to the business.
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The individual in this role will be both visionary and pragmatic, must have strong technical and business acumen, be an effective communicator and business partner, and possess the ability to thrive in a fast paced, highly collaborative work environment. This position requires broad technology experience in strategy, innovation, and delivery, ranging from software development and architecture, to infrastructure, quality assurance and cyber/information security and data privacy. This individual will also be responsible for developing and delivering processes, services and products that will transform the CMC Client/Customer Experience.
In This Role, You Will
- Be accountable for developing and executing a long-term, multi-year strategy for the IT organization in line with the company’s overall strategy, goals, and objectives.
- Create strong partnerships with business leaders to understand business needs and identify opportunities for innovation, and drive adoption of new technologies. Critical partnerships will include the CMC Innovation Team, as well as the Customer Call Center/Experience Team, business operations as well as the Finance Organization.
- Develop a highly motivated team of architects, software developers, technology solution and network support, quality assurance, security professionals and partners. Be responsible for the performance management of direct reports and the coaching, mentoring, succession planning, salary administration and overall talent management of the team in line with company values.
- Provide technical guidance to IT staff at a wide variety of levels, be a sounding board for new ideas and approaches within the IT/business landscapes.
- Analyze industry, technology, and market trends to determine their potential impacts on the company, introducing new technologies that would enhance our business.
- Analyze the current business and IT environment to detect critical deficiencies and implement solutions for ongoing improvement.
- Analyze and monitor the full range of architecture, services, and resources to ensure that adequate capacity and performance are available in a proactive, reliable and flexible fashion.
- Have direct financial and operational accountability for the technology operating and capital budgets including developing a business case, identifying the benefits of IT spending initiatives and articulating the impact on the competitiveness and profitability of the company and its various programs and service offerings.
- Employ solid risk and security management practices and good judgement in delivering business solutions ensuring adherence to regulatory and client, compliance requirements and confidentiality policies.
- Develop and mature operational processes to support the efficient delivery of IT services to the business. Adjust as needed, to adapt to a rapidly changing and growing business environment.
- Maintain and adjust the IT organization to remain competitive from a service delivery perspective. Balance in-house and managed services to properly optimize the delivery of IT services in a rapidly changing business environment.
- Identify opportunities for cost-beneficial investment in IT systems, organize work and mobilize resources against key priorities and be accountable for outcomes.
- Provide technology updates and performance metrics and presents business cases for technology investments to the Senior Leadership Team and the Board of Directors, as necessary.
- Interact with utility clients to support business development and identify ways in which CMC can leverage data to improve customer experience, grow market share and improve profitability through the use of predictive and prescriptive analytics, and ultimately artificial intelligence.
- Ensure successful implementation and delivery of solutions based on commitments related to time, scope, and financial commitments.
- Be accountable for ensuring the reliability, scalability, and maintainability of technology systems to support company growth.
- Initiate and foster relationships with technology vendors and support business leaders in managing the technology aspects of key business partner and client relations.
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What You Need To Apply
- B.S. in Computer Science, Engineering or related fields is required; MS or MBA is preferred.
- Minimum of 10 years of information technology leadership experience required with a minimum of 5+ years managing high functioning technology teams.
- Experience providing IT services within the energy services industry is a plus but not required.
- Strong technically relevant background in a wide range of technology, service delivery, and IT process functions. It is important that the candidate be current with a wide range of changing technology platforms, services, and methods.
- Strategic and insightful thinker able to apply good judgment. Must have the intuitive ability to grasp the big picture of the business as well as the strategic implications of industry and technology trends and reconcile them with the immediate need to deliver projects that incrementally build toward future goals.
- Dynamic, seasoned leader with proven experience in delivering IT technology solutions and directing IT operations, including strategic planning and execution.
- Prior Executive Committee and Board experience required.
- Solid experience with CRM technology and other enterprise software applications, data processing, hardware platforms (experience with Salesforce a plus).
- Strong understanding of cloud platforms, managed cloud services and methodologies for leveraging data as a competitive advantage for CMC.
- Demonstrated track record of building and leading high-performing technology teams with strong results orientation.
- Promotes collaboration, accountability, respect, and empowerment and provides ongoing coaching and development to employees.
- Strong financial acumen including budget management, forecasting, building out technology investment proposals.
- Ability to work in a highly collaborative, fast-paced work environment with a proven track record of working hand-in-hand with other leaders to achieve goals.
- Effective partner and vendor negotiation and management experience required. Direct experience in managing intellectual property related to technology and different licensing and pricing structures.
- In-depth knowledge of applicable laws and regulations related to IT.
- Familiarity with ITIL or an equivalent service delivery methodology.
- Excellent written, oral and presentation skills as well as strong interpersonal ability with the ability to present ideas in business and user-friendly language.
- Ability to handle confidential information with the highest level of integrity and ethics.
- Resourcefulness to meet tight deadlines and flexibility with fluctuating priorities.
- Able to successfully complete a background check, education verification, previous employment review and drug test to comply with company policies.
- Although this position is based in Fort Washington, PA, travel to other offices may be occasionally required.
- Able to perform the essential functions of the position with or without accommodation.
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- Consistently spending time sitting, typing, talking, walking and using repetitive motion.
- Frequent use of eye, hand, and finger coordination enabling the use of automated office machinery, such as a computer.
- Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone.
- Visual capacity enabling frequent use of computer equipment.
- Medium work: ability to exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently and/or up to 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
At CMC Energy, we are passionate about our vision of a more livable and sustainable planet for all. For the past 40 years, we have worked hard to not only save energy, but also to save our customers money and to make the buildings we live and work in more comfortable and more efficient. If you are interested in working for a company in an exciting growth industry, doing meaningful work while connecting and building relationships with a diverse group of clients, we are interested in hearing from you!
CMC Energy is committed to investing in our employees; believing that if our employees are happy, our customers will be happy and our company will thrive. We offer excellent career opportunities, training and development programs, employee recognition and innovation awards, competitive pay and incentives, and an attractive benefits package.
Check us out at: www.cmcenergy.com
CMC Energy Services encourages diversity and provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function.