Delta Airlines Hit by Customer Data Breach – Credit Cards Hacked
Delta Airlines revealed that some of their customers’ data was exposed in a data breach. The cyber security incident began September 26 and persisted until October 12, 2017. Delta learned of the breach last week, specifically on March 28. The airline announced it this week. Credit card information was compromised during the data breach. Passport, government IDs, and SkyMiles information was not hacked.
The Delta Airlines data breach involves a third-party vendor called 7.ai which provides online chat services for Delta Airlines. A Delta spokesperson stated, “We also engaged federal law enforcement and forensic teams, and have confirmed that the incident was resolved by 7.ai last October.” Delta is the latest company to be affected by data leaks. Panera Bread is still cleaning up their own cyber security issues.
What should I do about the Delta Airlines hack?
Delta Airlines will be contacting customers affected by the 7.ai data breach. The public can access a special website set up by Delta Airlines, http://delta.com/response for the most up-to-date information. In the meantime, Delta customers should monitor their credit card activity and credit reports.
The web chat service provider, 7.ai, stated in a press release that more of their customers were also hacked in the data breach. The company did not disclose how many of their customers were affected. One of those customers is the financially ailing retailer, Sears. Sears stated that the credit cards of about 100k customers were hacked.
7.ai is a customer experience software and services company founded in April 2000 and headquartered in San Jose, California. The company operates online support services that outsource voice and web chat agent services used for sales and support.