GSS Group IT Systems Crippled by Ransomware
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One of Europe’s largest call centers, GSS Group, is crippled by a ransomware attack. The customer service number for Canal Isabel II is not working but the company says its data is not impacted.
“As a preventive measure against the cyberattack and in order to guarantee data protection, the services that could be affected were interrupted,” according to Europa Press.
Covisian says the company was attacked by Conti ransomware on 18 September. The attack has not impacted the company’s servers or databases.
Earlier this month The Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency (CISA), the Federal Bureau of Investigation (FBI), and the National Security Agency (NSA) have issued a joint advisory bulletin. The Cybersecurity Advisory (CSA) warned of increasing ransomware attacks.
Attackers gain access through remote monitoring software as well as remote desktop software.Conti ransomware was been used over 400 times.
Canal Isabel II says that it “temporarily suspends” its commercial telephone service due to “an unrelated incident.”
Covisian is Europe’s largest call center. GSS, a customer management services company, is a division of Covisian and provides services for the Spanish and Latin American divisions. Covisian is controlled by the Aksìa Capital IV fund.
GSS Group is working to restore services.