QVC
Company Location: West Chester, PA, US
Seniority Level: Mid-Senior level
Industry:
- Logistics & Supply Chain
- Retail
- Financial Services
Employment Type: Full-time
Job Functions:
- Information Technology
- Engineering
As the world’s leading video and ecommerce retailer, QVC has a history of growth and success that goes unmatched. We are an $8.8 billion business that reaches over 370 million homes worldwide. QVC continues to grow on-line, on-air, and through mobile. Ranked as the #3 largest mobile commerce player among multi-category retailers and with nearly 3 million downloads for QVC apps for iPhone and iPad in US, UK and Germany, our global IT organization is expanding and we are in search of tech talent to join our high performing team. We are an innovative, technology-driven company that embraces corporate responsibility and is committed to our people. US Headquarters are located just outside of Philadelphia in West Chester, PA.
You have a lot to consider when choosing an employer. It’s not just us interviewing you; it’s you taking a good look at us. To attract, motivate, and retain the best talent, we offer a best-in-class benefits package that considers all the facets of your life: money, career trajectory, health and well-being, and quality of life. We think you’ll like what you see here.
Job Description Details
The Senior Cybersecurity Analyst, IAM will be responsible for operational support for technologies within Qurate’s global Identity & Access Management (IAM) program, including Identity Governance & Administration (IGA), Privileged Access Management (PAM), and Access Control tools. Under limited oversight by the IAM Operations manager, this individual will execute regular operational processes, support and maintain IAM tools, monitor system health and respond to alerts and incidents, and provide support for projects and initiatives that interface with IAM. The Senior Analyst will also provide general oversight and guidance to more junior staff members and ensure quality and consistency within supported areas.
IAM Tools Operational Support
- Daily monitoring of IAM tool health and remediation of common issues
- Configuration and maintenance of provisioning roles and rules within the SailPoint solution (medium to high complexity)
- Configuration and maintenance of CyberArk safes and permissions (medium to high complexity)
- Configuration and maintenance of Centrify permission and policies (medium to high complexity)
- Periodic metrics generation, and creation of metrics to measure the performance of tools and operational processes
- Analyze tool/process performance, identify process improvement opportunities, and make recommendations to IAM Operations Manager
- Creation of recurring and ad hoc IAM related reporting as needed
- Periodic on-call support for IAM tools
- Oversight of tasks performed by more junior team members, providing feedback and guidance as needed
Change and Incident Management Support
- Regular monitoring of incidents and changes within the IAM Operations queue
- Execution of production deployments for IAM tools
- Execution of change tasks in support of other IT teams
- Troubleshooting and resolution for medium to high complexity incidents
- Perform root cause analysis for recurring issues, incorporating feedback from more junior team members, and work with IAM Engineering team to implement strategic fixes
Project Support
- Represent IAM Operations in medium to high complexity projects as needed
- Provide consulting to project teams around IAM technologies and processes
- Define IAM project tasks and dependencies, and support the execution of tasks according to the project plan
